Messages and support

Ask a question or contact support

Get help without leaving the page: ask a question in Help Guides and get an answer drawn from these help guides, open Help Docs to browse every guide, or message the Boogir team from the Support tab.

GuideChanras SunChanras Sun4 days ago · 4 min read · 3 views

There are three ways to get help on Boogir, and all of them start from the round message button in the corner of the page:

  • Help Guides — type a question and get a short answer based on the Boogir help guides.
  • Help Docs — open the full set of help guides.
  • Support — send a message to the Boogir team.

Open the message button, then choose one of them from its menu. See Send messages and share posts for more about the messenger itself.

About the answers

Answers in Help Guides come only from the published Boogir help guides, the same guides you are reading now. The assistant does not look at your account, so it cannot see your posts, payments or settings. If the guides do not cover your question, the answer says so; in that case use Support to ask the team. You can ask in any language, and the answer comes back in the language you used.

You can ask in Help Guides even when you are signed out. If you send a lot of questions in a short time, you see Too many attempts. Try again later. Wait a while and ask again.

To browse all guides instead, choose Help Docs in the message button's menu. It opens the Boogir help space, where guides are grouped by topic.

On a computer

The round message button is in the bottom right corner of every page. Select it, then choose Help Guides, Help Docs or Support. Help Docs and the guides linked under an answer open in a new tab.

Ask a question

01
Open Help GuidesSelect the round message button in the bottom right corner, then select Help Guides.
02
Type your questionWrite it in the Ask a question box in your own words, for example "How do I change my profile photo?", and press Enter or select the send button.
03
Read the answerThe answer appears under your question. Under Learn more you see the help guides it came from; select one to open the full guide in a new tab.
04
Ask a follow-upKeep typing to ask more. The assistant remembers your last few questions, so you can say things like "and on my phone?".
The Help Guides tab in the messenger with a question, the answer below it and a Learn more list of help guide titles
An answer with links to the guides it is based on.

Message the Boogir team

01
Open SupportSelect the round message button, then select Support. The panel shows How can we help? at the top.
02
Choose a teamUnder Message a team, select the team you want to talk to.
03
Add the contact if askedThe first time, you see the team's card. Select Add contact to start the chat.
04
Write your messageDescribe what you need and send it. The conversation stays in your Messages, so you can find the reply there later.
The Support tab in the messenger with the heading How can we help?, a Message a team list and a Help Guides card

On your phone

These steps are the same in the Boogir app and on boogir.com in your phone's browser.

The round message button is in the bottom corner of the screen. Tap it, then tap Help Guides, Help Docs or Support. The messenger fills the screen; tap the ✕ at the top to close it.

Ask a question on your phone

01
Open Help GuidesTap the round message button in the bottom corner, then tap Help Guides.
02
Type your questionTap the Ask a question box, type your question in your own words and tap the send button.
03
Read the answerThe answer appears under your question. Tap a guide under Learn more to read it in full.
The full-screen Help Guides tab on a phone with a question, the answer below it and a Learn more list of help guides
Help Guides on a phone.

Message the Boogir team on your phone

01
Open SupportTap the round message button, then tap Support. The screen shows How can we help? at the top.
02
Choose a teamUnder Message a team, tap the team you want to talk to. The first time, tap Add contact on the team's card.
03
Write your messageDescribe what you need and send it. You find the reply later in Messages, through the messages icon in the top bar.
The full-screen Support tab on a phone with How can we help?, the Message a team list and the Help Guides card

When you are signed out

You need an account to contact the team. If you open Support while signed out, you see Log in to contact support with Log In and Register buttons. Sign in, then open Support again. Help Guides and Help Docs work without signing in.

If you cannot sign in at all, see Create your account and sign in for the common sign-in messages and what they mean.

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