Payments, refunds and invoices

Two pages in your settings show the money side of your account. Both show your Payment Wallet, so you see the same records as everyone else who pays from that wallet.

• Payment & Refund — your balance, credit purchases and refunds, and the wallet's billing info.
• Invoice & Receipt — the wallet's purchase records, receipts and refunds.

Both are in your settings under Billing. If you have not chosen a Payment Wallet yet, these pages ask you to choose one first (see Wallets and credits).

Payment & Refund

The page has three tabs:

• Pay — the wallet name, its Usage credits balance, the Add Credits button, and Billing info: Billing contact, Billing address, Phone and Email. Anything the wallet has not filled in shows Not added.
• Refund — credit purchases that have a refund.
• Transaction — every credit purchase, with the number of credits, how it was paid, the date and its status: Purchased, Refund Requested or Refunded.

Add Credits works only in the Boogir app for iPhone and Android (see Wallets and credits).

Change your billing info

Billing info belongs to the wallet, not to your Boogir account, so you change it in Talkou. Open the wallet in Talkou, go to its Preferences and update Billing info and Billing contact under Billing. They appear on receipts for credits Boogir sells directly. Purchases from the App Store or Google Play do not show them, because the store sold those credits.

Invoice & Receipt

This page lists the wallet's documents, newest first and grouped by month. Use the filter at the top to show All, or only Refund or Receipt documents.

• Purchase record — credits bought on the App Store or Google Play. The store sold them, so the store sends the official receipt; Boogir keeps this record of the purchase.
• Refund record — a refund of a store purchase, linked to its purchase record.
• Receipt and Refund — the same documents for credits Boogir sells directly.

Select a document to open it. On a computer, Print prints it or saves it as a PDF; in the app, share it as an image.

After each credit purchase in the app, Boogir also emails you a purchase confirmation with the store's transaction number.

When you can get a refund

The full rules are in the Payments and Refunds Policy (account menu, legal pages). In short:

• Plans — credits spent on a plan are not refunded once you confirm it, including time left after you stop auto-renew and anything you did not use, except where the law requires a refund.
• Credits bought on Google Play or another payment method (not the App Store) — a wallet owner or manager can request a refund within 7 days of the purchase for credits from that purchase that are still unused. A Google Play refund covers the whole purchase, so all its credits must still be in the wallet. Refunds are requested from the wallet in Talkou with Request refund. The credits are held while the request is reviewed.
• Credits bought on the App Store — Apple handles these refunds. Request one on Apple's Report a Problem page. If Apple refunds a purchase, those credits are removed from the wallet.
• Earned credits — credits a space earns are not refundable. They can only be cashed out (see Add payee details and cash out).

On a computer

Open the account menu (User & Settings) and under Billing select Payment & Refund or Invoice & Receipt. The Payments and Refunds Policy is in the same menu, under Legal. On a computer, Add Credits shows Coming soon.

On your phone

These steps are the same in the Boogir app and on boogir.com in your phone's browser.